CHEFINNIT POLICIES
Cancellations & Refunds
Last updated September 2, 2026. Chefinnit does not custody customer-to-seller payments and cannot automatically reverse peer-to-peer transfers. Cancellation and refund outcomes are controlled by the seller’s stated terms and the payment method you used outside Chefinnit.
Before you pay
Review the chef’s pricing, availability window, pickup or delivery details, substitutions, allergen notes, and cancellation or refund language on the invoice or order agreement before you accept and pay. Chefinnit stores a versioned invoice snapshot of what was shown so both parties can refer to the same record.
How to request a change or refund
Message the seller from the order or tracking record first and keep your payment reference. If the seller agrees to cancel or refund, the seller (or the external payment provider you used) must complete that refund—Chefinnit cannot pull funds from Zelle, Cash App, cash, or similar peer-to-peer channels.
Platform role
Chefinnit may preserve order records, enforce marketplace rules, limit accounts that ignore customer commitments, or help both parties communicate. That facilitation is not a payment guarantee, chargeback bank, or escrow service.
Pre-orders, Cooking Now, and services
Open pre-order campaigns, Cooking Now orders, catering, and private-chef requests may have different cutoffs. Once inventory is reserved or a chef has started preparation, refunds may be limited under the seller’s policy. Guest tracking links and signed-in order pages show the latest status both parties recorded.
Chef Studio access
Chefinnit does not charge customers a marketplace checkout fee for peer-to-peer food payments, and does not sell self-serve Chef Studio subscriptions during the invitation-only access phase. Any future paid platform fees would be disclosed separately before collection.