CHEFINNIT POLICIES

Cancellations & Refunds

Chefinnit does not custody customer-to-seller payments and cannot automatically reverse them.

Seller policy controls

The seller must state cancellation, substitution, no-show, weather, delivery, and refund terms before the customer accepts and pays an invoice. The canonical Chefinnit invoice snapshot records the version shown to the customer.

Requesting a resolution

Customers should message the seller from the order record first. Keep payment references and the accepted invoice. Chefinnit may preserve records, enforce platform rules, or facilitate communication, but the seller or external payment provider controls a peer-to-peer refund.

Chef Studio access

Chefinnit does not accept fees for Chef Studio access during the invitation-only launch. Customer-to-chef food payments remain separate and are governed by the applicable order terms.